The world’s most ‘loved’ and ‘hated’ airlines revealed: India’s Go First is the most frowned upon overall

The most ‘loved’ and the most ‘hated’ major airlines in the world have been revealed. And it’s from Canada Bearskin airlines that’s most adored – and India’s Go First that’s most frowned upon.

This is evident from an investigation into tweets in which airlines are mentioned. The study used an AI “sentiment tool” to analyze the text in thousands of posts and assign a score to whether they called the carrier positive or negative. Any airline with fewer than 100 entries was excluded.

Overall, 53.4 percent of tweets about Bearskin Airlines were positive, with Canada’s Pacific Coastal Airlines claiming second place in the global ‘most liked’ list with a score of 48.5 percent and Portugal’s TAP Express third with a score of 47.8 percent.

Go First was considered “most hated” worldwide because 73.8 percent of tweets about it were negative, according to the survey. In this ranking, TAP Air Portugal comes second with a negativity score of 68.4 percent and Australia’s Jetstar Airways comes third with 67.5 percent.

The study, conducted in December 2022 by S Money, also broke down the results by regions.

Overall, 53.4 percent of tweets about Bearskin Airlines were positive, with Canada’s Pacific Coastal Airlines claiming second place in the global “most liked” list

As expected, TAP Express is number 1 in the European most popular ranking, followed by the Danish Alsie Express (second, 40.9 percent positivity score) and the Spanish Canaryfly (third, 37.5 percent).

After TAP Air Portugal in the most hated ranking for Europe comes Spain’s Vueling (second, 64.6 percent) and Germany’s Eurowings (third, 59.8 percent). Wizz Air UK is fourth in this ranking with a negativity score of 59.5 percent.

In the North American ranking, Canadian North takes bronze on the most liked list, behind Bearskin and Pacific Coastal Airlines, with a positivity score of 47.4 percent.

In the European most popular ranking, Tap Express is number 1, followed by the Danish Alsie Express (second, 40.9 percent positivity score) and the Spanish Canaryfly (third, 37.5 percent).

A spokesperson for Tap said: ‘This report in no way accurately reflects the views of the tens of millions of TAP customers who have chosen to fly with us’

In the most hated list for North America, WestJet has the highest negativity score: 67.4 percent. Next is Canada’s Flair Airlines (second, 65.2 percent), Air Transat (third, 63.3 percent), and America’s Spirit Airlines (62.2 percent) in fourth place.

The survey also produced a ranking for America only. It reveals that the country’s second most hated airline after Spirit is Frontier Airlines, with a negativity score of 61.9 percent, with American Airlines coming in third with a negativity score of 60 percent.

The top three most loved airlines in America are Avelo Airlines, Alaska Airlines and Hawaiian Airlines.

In the North American ranking, Canadian North takes bronze on the most liked list, behind Bearskin and Pacific Coastal Airlines, with a positivity score of 47.4 percent

In the most hated list for North America, WestJet has the highest negativity rating

In the Middle East and Central Asia, Emirates is considered the most loved airline (29.7 percent positive), with Turkish Airlines the most hated (57.1 percent negative).

Meanwhile, in Australia, Qantas is the most hated after Jetstar Airways, followed by Virgin Australia. Aviair, Eastern Air Services and Sharp Airlines are the three most popular Australian airlines.

Are these results reflected in other online resources?

On www.airlinequality.com, ‘most hated’ Go First has an overall rating of just two out of 10. And TAP Portugal has a rating of just 1.2 out of five out of 2,477 reviews on Trustpilot.

America’s most hated airline after Spirit is Frontier Airlines, with a negativity score of 61.9 percent, with American Airlines coming in third with a negativity score of 60 percent

WestJet, “most hated in North America,” gets a low score of just 1.5 on Trustpilot, with 83 percent of reviews giving the airline a rating of just one out of five.

Bearskin Airlines, the number 1 in the world, has collected only about 15 Tripadvisor reviews – and averages just 2.5 out of five.

Pacific Coastal Airlines, the world’s most loved airline in the Twitter survey, scores three out of five on Tripadvisor based on 177 reviews.

In the Middle East and Central Asia, Emirates is considered the most loved airline (29.7 percent positive)

In Australia, Qantas is the most hated after Jetstar Airways

A TAP spokesperson said: “This report in no way accurately reflects the views of the tens of millions of TAP customers who have chosen to fly with us, as evidenced by the fact that “TAP Express” is rated so highly, while “TAP” itself that is. so poorly rated even though they are the same airline.

“We always take seriously any issues our customers report on Twitter, as we are committed to providing excellent customer service.”

MailOnline approached Go First, Spirit, WestJet and Jetstar for comment.

For more visit www.smoney.com.au/blog/the-most-loved-and-hated-airlines-from-every-country.

High flyer: Aerovias DAP takes home the gold medal for South America

The study used an AI “sentiment tool” to analyze the text in thousands of messages and assign a score to whether they called the carrier positive or negative. Any airline with fewer than 100 entries was excluded

On www.airlinequality.com ‘most hated’ Go First has an overall rating of only two out of 10